Tuesday, May 31, 2011

Carbon Copy out of toner?

Down time today is running longer and longer. Seems like every time I check in (about once every 30 mins) the extended time goes out by 1 hour. Some where around 18:30 GMT now.

I am a huge fan of new features and UIs and sexy avatars and walking about etc. I truly like evolution of games and how software developers strive to add that fresh car smell back to the games they write. EvE is a super cool game and while we could all argue that other improvements are more important. At the end of the day, it would be cool to strut about now that we have sexy space barbies to play with.

I can also sympathize with the deployment dudes. The world of IT never goes to schedule and often it takes a lot of massage to get things to work. Especially during major upgrades where there are so many dependencies. So I get the extensions and actually appreciate the diligence.

However I can pout and stomp my foot about the extended down times. Make silly puns on the release all I like. I pay for this service and frankly it is typically considered un-cool to go over or extend a window for paying customers. It typically has a associated penalty with it. So every time a down time goes long, as a consumer I feel jipped. I feel the need to cry foul and want a pony from CCP for being put out.

This pouting can be fixed via:

A: Communicate the window better. If it's HUGE. Tell us it will be 5 hours and I'll go do some thing else.
B: Man up CCP and admit you made a mistake. Give us all some love. Perhaps a free plex for all if CCP over runs 3 deployments in a year. Some Skill points or ISK. Some thine that acknowledges that CCP through error took away time we have paid for, so here is a small compensation.
C: We all go play the next awesome space MMO that gets released (Braben Bring on the ELITE for the 2010's).

Anyhow. Client is updating. Perhaps soon I can see the new sparklies....OH how lame would it be if this was just a pre-release and we get now sparklies.



P.S. The API is DOWN, the GAME is DOWN but the BILLING SYSTEM still tells me one of my accounts needs US$15 in 1D 19H 28m and 35s for another month of time...

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